Course DescriptionConflict is normal and inevitable. Even though our associations with conflict may often be negative, working to resolve these differences is often a constructive growth experience – both for the organization and the individual. This introductory workshop explores concepts and skills that help people prevent, manage or work through conflict in a way that minimizes destructive conflict dynamics and maximizes mutual benefits.
Upon completion of this course, learners will be better able to:
- Understand the functions, costs, and benefits of conflict;
- Understand the theory of the belief cycle;
- Identify dynamics that contribute to a conflict;
- Describe ways to minimize conflict;
- Identify sources of conflict;
- Identify their personal preferred approaches to managing conflict;
- Describe how they interact with other conflict styles when under pressure;
- Use empathy and assertion skills to build understanding between conflicted parties; and
- Determine ways to strengthen their workplace conflict knowledge and skills through constructive self-management strategies and effective interventions.
Applies Towards the Following Certificates
- Leadership Development : Core